Contract / complaints

Question

Hi I have been having problems with my contract. Got offered a renewal although I only had just had a new one in Dec24.

I clicked and went through the process to see what it was and got the contract due to it being a better deal but it completely got messed up and was saying I was paying more than I should be.

Spoke with two agents on the phone both couldn't help me and said go to the complaints team.

Did that and the complaint got signed off and closed without even getting in touch with me! Made another complaint and again said they tried to contact me but all I got was email stating this and asked if I could send them the contract I was offered and signed yet gave me no forwarding link or email to send them.

Does anybody know the email address so that I can forward the contract?

Much appreciated

Kath_P · Answer

Hi Wayjam,&nbsp;
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had some issues resolving a renewal. You can send the requested information by replying directly to the email that was sent to you. Your reply will be added to your complaint and then this will be picked up and resolved for you. 😊
Many thanks,&nbsp;

Wayjam · Answer

I click on reply on the email and it's darkened out and it won't let me do it

Kath_P · Answer

Apologies Wayjam, we're unsure what you mean. Are you able to send a screenshot of what you're seeing?
Please ensure you're blurring/removing any personal information before posting.
Many thanks,&nbsp;

Wayjam · Answer

I do apologise the email was in spam which wouldn't let me reply. Idoit😂🤦🏼‍♂️Hopefully it will now get resolved&nbsp;Thank you

Matthew_ML · Answer

No problem at all, please do keep us updated Wayjam.&nbsp;

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Contract / complaints

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