Effyrara
2 months agoTuning in
Contract renewal Netflix downgraded!
I've just renewed my contract. Virgin offered a like-for-like package (which includes Netflix Premium) with an offer attached to a price similar to what I'm paying currently.
I had an email confirming the renewal, but my account online does not show any details of this change. I've now received an email from Netflix saying my account has been downgraded to Netflix's standard with ads. It clearly stated in my contract approval that Netflix Premium was included. Has anyone else had this problem and got it sorted??