Forum Discussion

Effyrara's avatar
Effyrara
Tuning in
2 months ago

Contract renewal Netflix downgraded!

I've just renewed my contract. Virgin offered a like-for-like package (which includes Netflix Premium) with an offer attached to a price similar to what I'm paying currently.

I had an email confirming the renewal, but my account online does not show any details of this change. I've now received an email from Netflix saying my account has been downgraded to Netflix's standard with ads. It clearly stated in my contract approval that Netflix Premium was included. Has anyone else had this problem and got it sorted??

netflix
premium
renewal
    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 months ago

      Hi Effyrara, thank you for reaching out and I am sorry to hear you are having some Netflix issues.

      When you say downgrade, what has happened?

      Have you done a renewal or anything recently?

      Our Netflix offerings have recently changed, so only Netflix standard with ads is included with our package now unless it states differently on your contact confirmation. 

       

      • Effyrara's avatar
        Effyrara
        Tuning in
        2 months ago

        Hi Matt

        Yes I recently did a renewal and on the new contract it clearly states Netflix Premium as part of my package, which I had on my original contract. 

        Thanks

        Steph

  • Effyrara's avatar
    Effyrara
    Tuning in
    2 months ago

    I've just had the same after accepting a new renewal too on exactly the same package i'm currently on!

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    Hi Effyrara

    Thank you for your post, welcome to the forums.

    I can see that Matthew has just responded to you from another thread, so we'll continue to respond from there to avoid any confusion or duplicate conversations.

    Thanks,

  • Effyrara's avatar
    Effyrara
    Tuning in
    2 months ago

    This has happened to me too, but it clearly states in my renewal quote Netflix Premium (which is what i am paying in my current contract.

    If this is incorrect on my contract I would like to cancel my renewal as I have been misled.

    Thanks

  • philnixon's avatar
    philnixon
    Tuning in
    2 months ago

    Exactly the same here.  Forum team claim there is nothing they can do about it.  Looks like a massive mis-selling scandal might be on the cards!