Netflix premium downgraded on renewal
Hi, I recently accepted a renewal offer which stated that nothing would change. In the order documents it states: However I have just received an email from Netflix informing me that it has been downgraded. Email content: We hope you’re enjoying everything Netflix has to offer and wanted to let you know that you’re now getting the Standard with adverts plan through Virgin Media. Previous plan Premium New plan Standard with adverts —————— Could anyone advise how best to resolve this issue? Thank you in advance for any replies.Contract renewal Netflix downgraded!
I've just renewed my contract. Virgin offered a like-for-like package (which includes Netflix Premium) with an offer attached to a price similar to what I'm paying currently. I had an email confirming the renewal, but my account online does not show any details of this change. I've now received an email from Netflix saying my account has been downgraded to Netflix's standard with ads. It clearly stated in my contract approval that Netflix Premium was included. Has anyone else had this problem and got it sorted??
