Contract renewal Netflix downgraded!
I've just renewed my contract. Virgin offered a like-for-like package (which includes Netflix Premium) with an offer attached to a price similar to what I'm paying currently. I had an email confirmi...
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I've just had exactly the same issue! Did you get it sorted?
Hi Effyrara, thank you for reaching out and I am sorry to hear you are having some Netflix issues.
When you say downgrade, what has happened?
Have you done a renewal or anything recently?
Our Netflix offerings have recently changed, so only Netflix standard with ads is included with our package now unless it states differently on your contact confirmation.
Hi Matt
Yes I recently did a renewal and on the new contract it clearly states Netflix Premium as part of my package, which I had on my original contract.
Thanks
Steph
Hi Effyrara
Apologies for the confusion but it looks like your response has been moved to this thread, so I'll continue to assist.
I've popped you a PM so I can take your details and look into this for you.
