wisedroid
7 months agoUp to speed
Choose this deal and keep your current Virgin Media plan without losing anything...
Hello
I was offered a renewal deal on MyVirginMedia which clearly said that I would not lose anything in my deal. The pre-contract was missing my additional v6 box and TNT sport. I checked this with 2 different chat agents who assured me they would be included, so I went ahead.
I've now had the final contract through and they are missing. I have screenshots/transcripts of all the chats and original offer. What is the best way to resolve this?
Appreciate your help as always!
Thanks for your time today wisedroid.
Glad to be able to help get this renewal offer investigated and fixed.
if you need anything else, you know where we are.
Gareth_L