Thanks for your time today wisedroid.
Glad to be able to help get this renewal offer investigated and fixed.
if you need anything else, you know where we are.
Gareth_L
Yeah I did not realise this would be an issue and would never have renegotiated until October when my discount ran out if I had not been sent this offer. I actually have 2 separate chats asking about this - originally I was purely concerned about the second box being missing.
As above the contract does still say Maxit. EDIT - just to clarify that is the new deal contract
So I guess options are raise a complaint with a view to honouring this? Now I've searched I can see it has been an an issue before with CS resolving eventually... Or can I cancel the new order/revert and wait until October?
I think you have VM by its testimonials here. See if the VM forum team agrees otherwise raise a formal written complaint with a view to escalating to the Ombudsman. Link is below.
Thank you - let’s see what they say. Really wish I hadn’t done this and now worrying about all the other changes which might end up happening (e.g. hope this isn’t a sneaky way to try and get me on 360 again)
To the forum team when you get to this one - on balance (for ease rather than spending ages arguing) I’d like to just keep my existing rolling contract and review in October as per my original plan.
Please can these changes be stopped before they are applied? I assume that’s easier than waiting until after the fact.
Hello wisedroid,
Thank you for bring this renewal offer to our attention.
We've noticed a few renewal offers coming to us and not matching up once they've been applied.
What I would like to do is send you a private message to take details and pass security.
Once that has been done. It will be possible to match the offer for you.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
