Thanks for your time today wisedroid.
Glad to be able to help get this renewal offer investigated and fixed.
if you need anything else, you know where we are.
Gareth_L
I think you're falling through a marketing crack here, your initial post suggested that you had a live-chat or similar, which confirmed TNT Sports would be included on any new deal.
Not to demean the wording of the screenshot you have, but that's poorly-worded marketing rather than CS agents caught saying things they shouldn't. Edited to add that I can see you've now posted a second reply with CS agents scoring another own-goal with TNT.
It amounts to the same end result though. Maxit is a legacy package and has not been available to re-contract since Sept 2023. A new renegotiation will result in being moved to Mega, which doesn't include TNT.
Yeah I did not realise this would be an issue and would never have renegotiated until October when my discount ran out if I had not been sent this offer. I actually have 2 separate chats asking about this - originally I was purely concerned about the second box being missing.
As above the contract does still say Maxit. EDIT - just to clarify that is the new deal contract
So I guess options are raise a complaint with a view to honouring this? Now I've searched I can see it has been an an issue before with CS resolving eventually... Or can I cancel the new order/revert and wait until October?
I think you have VM by its testimonials here. See if the VM forum team agrees otherwise raise a formal written complaint with a view to escalating to the Ombudsman. Link is below.
Thank you - let’s see what they say. Really wish I hadn’t done this and now worrying about all the other changes which might end up happening (e.g. hope this isn’t a sneaky way to try and get me on 360 again)
To the forum team when you get to this one - on balance (for ease rather than spending ages arguing) I’d like to just keep my existing rolling contract and review in October as per my original plan.
Please can these changes be stopped before they are applied? I assume that’s easier than waiting until after the fact.
