Forum Discussion

444oskar's avatar
444oskar
Tuning in
4 months ago
Solved

My neighbour in the same flat can get gigabit, but I can't get anything

My neighbours in the same flat building downstairs have access to gigabit speeds, the next door neighbours can get gigabit, the neighbours across the street (even numbers so different postcode) can all get gigabit speeds, so I don't understand why my specific flat can't ๐Ÿ˜ž

I've seen other members of the forum in the same situation, and they were able to get connected.

Any help would be very appreciated, thank you ๐Ÿ™‚

  • Adduxi's avatar
    Adduxi
    4 months ago

    If you wait here a couple of days a VM Mod will pick this up and discuss directly with you.  Or try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    I would suggest it's a capacity issue, especially when flats are concerned.  Hopefully VM can send a spotter to see if they can accommodate your request.

    • 444oskar's avatar
      444oskar
      Tuning in

      How would I go about asking for one to come out? I've tried the WhatsApp chat but they weren't very helpful ๐Ÿ˜ž

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        If you wait here a couple of days a VM Mod will pick this up and discuss directly with you.  Or try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday?

  • That's everything sorted, I managed to get gigabit in the end, thank you for your help ๐Ÿ™‚

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Glad to hear this ๐Ÿ™‚

      If you need anything in the future do let us know.