Forum Discussion
- japittsVery Insightful Person
That's a most unusual error message to get when setting recordings on a V6 box - can you confirm this is definitely what you're trying to do? You're not trying to use the TV Control app on a tablet/phone or suchlike?
Can you explain how you did the factory reset?
- roy247Superstar
Sounds a bit like the TVGO app message on the 360. If you have a 360 box or a V6 box that has been converted to 360 software make sure your box is set to fast start or active start.
If you do still have a V6 box running TiVo software you could try answering japitts questions if you still have a problem.
Do you get this message if you just press the record button for the program you are watching.
- Toni-Marie22Joining in
Every time I try to record anything I get “Sorry we can’t do this for you, please try again later”. Can someone help? I have done a factory reset but that hasn’t worked either. Thanks Toni
- Daniel_EtForum Team
Hi Toni-Marie22 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
If you could please respond to the questions asked by japitts and roy247, that'd be much appreciated.
Advice on how to fix TV box issues can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
- japittsVery Insightful Person
You posted the same query last week and had a couple of replies.
Rather than starting a new post, use the "reply" function to get further help.
If you're not sure which box you have, check the pictures at https://www.virginmedia.com/care/tv-fault/which-tv-box
V6 running TiVo software has the TiVo logo in the top-right corner next to the video preview. TV360 on Horizon software, doesn't.
Related Content
- 5 months ago
- 3 months ago
- 7 months ago
- 2 months ago
- 3 months ago