Forum Discussion

Toni-Marie22's avatar
Toni-Marie22
Joining in
9 months ago

Box won’t record anything

Every time I try to record anything I get “Sorry we can’t do this for you, please try again later”.  Can someone help?  I have done a factory reset but that hasn’t worked either. Thanks Toni

  • japitts's avatar
    japitts
    Very Insightful Person

    That's a most unusual error message to get when setting recordings on a V6 box - can you confirm this is definitely what you're trying to do? You're not trying to use the TV Control app on a tablet/phone or suchlike?

    Can you explain how you did the factory reset?

  • Sounds a bit like the TVGO app message on the 360. If you have a 360 box or a V6 box that has been converted to 360 software make sure your box is set to fast start or active start.

    If you do still have a V6 box running TiVo software you could try answering japitts questions if you still have a problem.

    Do you get this message if you just press the record button for the program you are watching.

     

     

  • Every time I try to record anything I get “Sorry we can’t do this for you, please try again later”.  Can someone help?  I have done a factory reset but that hasn’t worked either. Thanks Toni

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Toni-Marie22 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you're having 😔

      If you could please respond to the questions asked by japitts and roy247, that'd be much appreciated.

      Advice on how to fix TV box issues can be found here

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • japitts's avatar
    japitts
    Very Insightful Person

    Toni-Marie22 

    You posted the same query last week and had a couple of replies.

    Rather than starting a new post, use the "reply" function to get further help.

    If you're not sure which box you have, check the pictures at https://www.virginmedia.com/care/tv-fault/which-tv-box 

    V6 running TiVo software has the TiVo logo in the top-right corner next to the video preview. TV360 on Horizon software, doesn't.