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BMC50's avatar
BMC50
Joining in
2 years ago
Solved

TV Go app won’t record, says Virgin box is offline

Hi,

Recently had a new Virgin box, like for like model. Now I can’t record using the TV Go app as I get an error saying the Virgin box is offline and will record when it’s back online.

The box is not offline as I am watching it! 

Can anyone decipher the diagnostics below..

 

 

 

  • Alex_RM's avatar
    Alex_RM
    2 years ago

    Hi BMC50,

    Thanks for posting and welcome to our community 🙂

    We're sorry to see you're having some issue with TVGO.

    Can you confirm if you've tried rebooting the equipment?

    Alex_Rm

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi BMC50,

    Thanks for posting and welcome to our community 🙂

    We're sorry to see you're having some issue with TVGO.

    Can you confirm if you've tried rebooting the equipment?

    Alex_Rm

    • BMC50's avatar
      BMC50
      Joining in
      2 years ago

      Hi, rebooted the hub and it’s working for time being.

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for trying this and updating us BMC50 

        Please do let us know how things are looking going forward and hopefully this is now resolved.