BMC50
2 years agoJoining in
TV Go app won’t record, says Virgin box is offline
Hi,
Recently had a new Virgin box, like for like model. Now I can’t record using the TV Go app as I get an error saying the Virgin box is offline and will record when it’s back online.
The box is not offline as I am watching it!
Can anyone decipher the diagnostics below..
Hi BMC50,
Thanks for posting and welcome to our community 🙂
We're sorry to see you're having some issue with TVGO.
Can you confirm if you've tried rebooting the equipment?
Alex_Rm