Virgin TV 2 is offline or not connecting. Turn it on to watch your recordings.
We have two Virgin 360 boxes which have worked well until now. However, recently, when we set a recording on box 1, we can’t watch the recording on box 1 unless box 2 is turned on and we get the error message - ‘Virgin TV 2 is offline or not connecting. Turn it on to watch your recordings’. We also have another problem in that, sometimes, when we set something to record on box 1, if we turn box 2 off at the plug (which we do when we go to bed as it’s in our bedroom) the programme stops recording on box 1. This doesn’t always happen and there seems to be no reason why it does or why it doesn’t, but when a recording cuts out halfway through it’s very annoying! Please can you advise what we can do to sort these issues out?
By the symptoms you are describing I would guess you have two migrated V6 TiVO boxes that are now running V360 Horizon firmware. Horizon is a totally different system that works on a central server that organises where the recordings are stored. Recordings are centrally pooled, & unless you specify through the advanced settings that a specific recording should be stored on specific box, it will just record on the last box that was used for recording. If you turn a box off the server sees this as a fault & things can grind to a halt. So my advice is to leave both boxes turned on or you will continue to have issues.
Horizon was designed to work with cloud recording (the way it is used in the rest of Europe), but due to broadcaster agreements here recordings have to be held at the location the account is held. So by turning off the second storage location, you are basically trying to use a PVR while some of it's components are turned off.
