Forum Discussion

wisedroid's avatar
wisedroid
Up to speed
7 months ago

Choose this deal and keep your current Virgin Media plan without losing anything...

Hello I was offered a renewal deal on MyVirginMedia which clearly said that I would not lose anything in my deal. The pre-contract was missing my additional v6 box and TNT sport. I checked this with...
  • Gareth_L's avatar
    Gareth_L
    7 months ago

    Thanks for your time today wisedroid.

    Glad to be able to help get this renewal offer investigated and fixed.

    if you need anything else, you know where we are.

    Gareth_L

Cardiffman282's avatar
Cardiffman282
Trouble shooter
7 months ago

If you have the evidence then VM should be bound to honour what has been agreed in writing with you. Give the VM forum team a chance to resolve it and if there is no progress come back to your thread with an update. 

wisedroid's avatar
wisedroid
Up to speed
7 months ago

Thank you. Happy to share the chat transcripts etc. with the forum team. I tried calling 150 but the change hasn't applied yet so they couldn't help. I want to ensure everything is correct (or revert back) before I lose access to anything.

  • wisedroid's avatar
    wisedroid
    Up to speed
    7 months ago

    If it can’t be honoured I’d rather revert back to my out of contract deal as it was still a pretty good price