Hello I am a new VM customer.
My internet is installed and live since last week.
I recently tried to link my virgin and O2 ID accounts. But it says my ID account is under a diffeeent email and then reduces my attempts.
i have checked many times and the email is correct.
I have been at this for many days now. It seems like a problem in the sever end since many new customers have the same problem.
can this please be resolved?
Forum TeamHi Hanworld1 👋 Welcome to the community forum! Thanks for posting!
We do appreciate that there have been a number of teething issues as a result of the changes to My VM / VM02 ID this week - with an array of slightly different scenarios which we are having to investigate and raise individually. We'd like to sincerely apologise for any frustration or inconvenience caused! We know it's not been ideal. Please rest assured this has been fed back internally. The team behind the scenes are working hard to put in fixes with the platform itself, but thank you for your patience whilst we offer support with customers on a case-by-case basis.
For now, it's if we send you a PM to confirm a few account details and get you to send us a screenshot of the error message you are receiving when trying to register. We can then use this to raise you an IT ticket.
Please keep an eye on your Inbox 📩 in the top right corner of the page, for a PM offering further support. We can then return to this public thread with another update when possible.
Thanks again for your patience in the meantime!
All the best! 🌞
