Forum Discussion

Rovers123's avatar
Rovers123
Joining in
3 days ago

Bill credits not added as promised

When we signed up to Virgin a few months ago, via a representative, we were promised that we would have bill credits applied to our account to cover our first two months (to help offset cancelling our EE contract early.) These credits have not been applied and we have had two bills from Virgin.

I have email evidence about the promised bill credits from the salesmen. I also know his name and have his work number. I have reached out directly to the salesman several times. One time he said the credits had been applied when they hadn’t, then he said he needs to wait for his manager to come back from leave. I have all the text messages.

My next bill came today and the credits have not been applied. What do people suggest is my next step please?

account
bill
billing
complaint
contract
Help

5 Replies

  • Carynverina's avatar
    Carynverina
    Just browsing
    2 days ago

    I'm having a similar problem. Was promised that my get out early fee(EDF I think they call them) would be paid by Virgin. Unfortunately I have no proof of this, just a verbal promise!! The sales rep is ignoring my texts & calls. I am in communication with  Virgin team member who I don't find particularly helpful, but I'm soldiering on ! 😉

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Rovers123 

    Thanks for posting and welcome back to the community. 

    I'll send you a PM now to help.

    Best wishes.