on 10-05-2012 12:04
10-05-2012 12:07 - edited 10-05-2012 12:09
what dns ip addresses are you using?
as if you are you can use other dns providers like opendns
also it could be a problem with the modem or router
i would disconnect the router and do a direct connection to the modem and see if that works
if not then more then likely it is a problem with the modem which will need to be replaced by calling tech support 150 (free from a vm landline) option 2,3,2 or wait here for 2-4 days for a member of staff to reply
on 15-05-2012 12:10
Sorry to hear you're experiencing connection problems, can you please post your modem logs as described here and a traceroute to bbc.co.uk, and we'll look into this for you.
Can you also please post from your Virgin connection so we can locate your account and run additional checks on you modem and network segment.