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replacement remote control needed

Hi, my remote no longer works even when trying it with new batteries. I have attempted to get through to customer services on numerous occasions but finding it impossible.


I have seen other people have been able to get someone from virgin staff to send them one in the post so if that can be arranged for me please I would be grateful.

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Re: replacement remote control needed

Hi sriya,


Welcome to the forums Smiley Happy


I'm sorry to hear that your remote control no longer works and that you've had no luck in getting through to us.


Give our online team a try via: Contact Us select TV > TiVo® > Chat online.


One of our team will be able to assist there.


I'm sorry that we're not able to assist directly via the forums, please do let me know how you get on afterwards. Smiley Happy

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