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jaymelea92
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no tele for 7 days and getting no help

I have had no television for 7days and I'm getting no help at all from virgin just keel getting passed from pillar to post and getting rather annoyed about it. Last month it was my internet that was off and on for 2 weeks :/
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Forum Team
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Re: no tele for 7 days and getting no help

Hi jaymelea92,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that you're experiencing a loss of TV service and not getting far to get this fixed.

 

How are things today?  If you're still getting a loss of TV service, let me know and I can help further. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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jaymelea92
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Re: no tele for 7 days and getting no help

I eventually got help yesterday but I think its not right that I have to wait so long to get help and still expected to pay for things that I couldn't use which wad the company's fault
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Superuser
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Re: no tele for 7 days and getting no help

You are precisely not expected to pay for periods of 24 hours or more when your service is not working, provided it was VM's fault.

If this is the case ring 150, TV faults and ask for a service credit. You have to do this but you will get a proportionate refund on your next bill.

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Superuser 2016/17
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jaymelea92
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Re: no tele for 7 days and getting no help

Okay thanks
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