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my v box is playing up

my v box is sticking on fast forward and failing to record at times. Tried to contact virgin to speak to someone (waste of time). Clears if I turn on and off but soon comes back. Want a replacement but again cannot speak to anyone.

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Re: my v box is playing up

Hi wightknight1111


Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment. 


I've not been able to locate your account using your forum information unfortunately, so I can take a closer look at the set top box from our end could I ask that you respond to the private message I've sent with the requested information? You can view the message by clicking the red envelope on the top left of this page.


Sorry again for the inconvenience this is causing, I'm looking forward to hearing from you


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