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Denis1
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Walking Dead S5 HD episodes 5,6,7,12,13,14,15,16 are missing; on SD 6,9,10,14,16 are missing?

On my Home screen The Walking Dead seasons 1-5 is promoted as being available.... what a disappointment.... I feel let down.... anybody else have this problem?

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willsy33
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Re: Walking Dead S5 HD episodes 5,6,7,12,13,14,15,16 are missing; on SD 6,9,10,14,16 are missing?

I can see all of Series 5, in both SD and HD. My problem at the moment is that I don't have Series 4, although having just checked I can now see S4 but it's only in standard definition.

 

Yesterday I had Series 1, 2, 3 and 5 in both HD and SD. Today I have S1 in SD and HD, S2 in HD, S3 in SD and HD, S4 in SD, and S5 in both SD and HD.

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Re: Walking Dead S5 HD episodes 5,6,7,12,13,14,15,16 are missing; on SD 6,9,10,14,16 are missing?

Hi Denis1 and willsy33,

 

Thanks for coming by and welcome to the forums Smiley Happy

 

I'm sorry to hear that various episodes are missing from Walking Dead.

 

We are currently looking into this at present and hope to have an update very soon.

 

As soon as we know more I shall come back to you and let you know.

 

Thank you for your patience. Smiley Happy

 


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willsy33
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Re: Walking Dead S5 HD episodes 5,6,7,12,13,14,15,16 are missing; on SD 6,9,10,14,16 are missing?

I updated another thread I posted in, but I can confirm that all episodes are now present on my system. Not sure if it helped, but I manually performed a network refresh yesterday (by refresh I mean I forced a manual connection to the Virgin Media Service from the Settings -> Network menu) and then just waiting as patiently as possible.
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Re: Walking Dead S5 HD episodes 5,6,7,12,13,14,15,16 are missing; on SD 6,9,10,14,16 are missing?

Hi willsy33,

 

Thank you for the update Smiley Happy

 

I'm glad to hear all the episodes are back now for you.

 

If there are any further problems, just give us a shout and we'll be happy to help Smiley Happy

 

Cheers.


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