Welcome to the Community and thanks for posting on the Forum. I'm sorry to hear that you are experiencing problems viewing channels on your V+ box.
I have accessed your account via your Forum details and run testing to your equipment. I've sent a refresh signal to the box. Please reboot the box and let me know if this has resolved the issue.
If it doesn't, then I'll need to arrange an engineer for you, so I'll pop a private message over to you requesting details just in case. To see your private messages, just click on the purple envelope at the top of this page.
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