Welcome to the Community Forum and thanks for your post. I'm sorry you've had a problem with recording the UFC Prelims on BT Sport. Can you verify which box you are using to record programmes and also what percentage your recording capacity is showing (Shows as number of hours at the top of the recording menu)?
I've run testing to your equipment and everything checks out fine--I'm not seeing any issues. I have also tested this on our in-house equipment and there are no restrictions on recording from the BT Sport channels.
I can see that there is a UFC fight scheduled for tomorrow night, Arlovski v Barnett in Hamburg 20:00-22:30, and then another UFC Prelims show scheduled for Sunday, 11/9/2016 at 01:00. Make sure that you have set a series link for these.
Please let me know if your box does not record these programmes so that I can look into what's causing this.
Good morning and thank you for your reply. I hadn't seen this problem until Saturday night when it happened again. I don't know if it only does it when I record the program, start watching it around 30 minutes after it starts and then stop viewing it before it ends and then come back to watch the last bit the next day. We record quite a lot of TV, although this is the only thing on BT Sport and do not ever see this issue with anything else.
Could it be something to do with our box, it is 7 in January?
Thanks for getting back to us. I'm sorry to hear that you are still getting problems with the UFC recordings.
I've run remote testing to your box and can see a problem with it that will require an engineer visit. I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the envelope icon at the top right of this page.