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daveleonard1
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TV pixelation

Anyone having pixelation issues in Romford area? Engineer checked equipment Saturday with clean bill of health.

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Re: TV pixelation

Hi daveleonard1,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're still experiencing pixelated picture on your TV service.  I will be happy to help check this out for you.

I have checked your box remotely and all signal levels look fine at the moment.  Can you please get back to me with the following information:

*  What channels are affected?

*  Are the channels affected SD or HD or both?

*  Does it affect live channels, recordings or both?

If you can let me know, I can help further.

Collette Smiley Happy


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daveleonard1
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Re: TV pixelation

It happens mostly on HD channels and especially on recordings. Very frustrating!!


Collette_T wrote:

Hi daveleonard1,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're still experiencing pixelated picture on your TV service.  I will be happy to help check this out for you.

I have checked your box remotely and all signal levels look fine at the moment.  Can you please get back to me with the following information:

*  What channels are affected?

*  Are the channels affected SD or HD or both?

*  Does it affect live channels, recordings or both?

If you can let me know, I can help further.

Collette Smiley Happy


 

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Re: TV pixelation

Hi daveleonard1,

Thanks for getting back to me with the requested information Smiley Happy

I have taken another look at your box remotely to check the signal levels and hard drive status and all is still looking fine right now.

I would like to arrange for an engineer to call round and check this out for you.  I will pop the details in a private message.

Look for the purple envelope icon above.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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