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Topic63
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Message 1 of 8
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TV picture quality

Why is my TV picture so bad on certain channels? If I watch HD channels they seem okay but standard channels are poor?

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Message 2 of 8
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Re: TV picture quality

Hi Topic63,

 

A warm welcome to the community Smiley Happy

 

I'm sorry to hear that you're not getting a good picture on SD channels.  I can see you've had an engineer call round to look at this for you.  It would be great to hear this went, please keep me posted.  I'm here to help if you need me.

 

I look forward to hearing from you.

 

Collette Smiley Happy


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Topic63
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Message 3 of 8
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Re: TV picture quality

Hi Collette,

i am still waiting for someone to call to fit me a new cable, I am currently linked into my neighbour?

a new box has been fitted ready, just need this completing.

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Message 4 of 8
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Re: TV picture quality

Thanks for the update Topic63,

 

I will see where we are up to with that call back.  I'll get in touch with our engineering team to find out what's happening for you.

 

As soon as I hear back I'll be in touch.  It may take a day or so but I'll let you know what's happening.

 

Thank you for your patience.

 

Collette Smiley Happy


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Topic63
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Message 5 of 8
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Re: TV picture quality

Hi Collette,

did you get any information regarding the new cable date?

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Message 6 of 8
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Re: TV picture quality

Hi Topic63,

 

I can see that we've been in touch with you to confirm the next steps.  I hope all is ok.

 

By all means please keep us posted along the way as we're here to help if you need us.

 

If you have any further queries in the meantime, don't hesitate to give me a shout.

 

Collette Smiley Happy


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Topic63
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Message 7 of 8
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Re: TV picture quality

Been in touch?

next steps?

who and when did this occur? 

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Message 8 of 8
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Re: TV picture quality

Hi Topic63,

 

I will send you a private message with the details.  

 

Look for the envelope icon above.

 

Collette Smiley Happy
 


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