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Flossy744
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TV L package ( Eligible for loyalty discounts) ?

I wonder if anyone could explain what is the criteria for  "eligiblility  for loyalty discounts"

I keep reading this in different posts.

Flossy.

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Superuser
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Re: TV L package ( Eligible for loyalty discounts) ?

Ive been told different stories by different customers/service agents.

The most common one is out of contract and threatening to leave, usually attracts a loyalty discount in exchange for another contract term.

The best explanation was from a service agent who told me it was related to the cost to VM of your installation and how much of that they have recouped.  That seems attractive as a theory but I doubt its actually that in depth. Most stuff with VM seems bound by the criteria of " who you speak to on the day and what sort of mood they are in"

 

 



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Superuser
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Re: TV L package ( Eligible for loyalty discounts) ?

Ive been told different stories by different customers/service agents.

The most common one is out of contract and threatening to leave, usually attracts a loyalty discount in exchange for another contract term.

The best explanation was from a service agent who told me it was related to the cost to VM of your installation and how much of that they have recouped.  That seems attractive as a theory but I doubt its actually that in depth. Most stuff with VM seems bound by the criteria of " who you speak to on the day and what sort of mood they are in"

 

 


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Flossy744
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Re: TV L package ( Eligible for loyalty discounts) ?

Thank you very much, I think that explanation covers it.

A good number of years ago after paying £21-99 to AOL for 7 years just for the internet, my daughter rang them and they slashed my payment by half, I was one Happy Bunny Smiley Happy