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chrisd09
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Smart Card is Invalid REF 3014

Hi, I'm having issues with my 2nd digital box.

After reading the forum I understand that it's because it's been turned off for ages and not updated but can anyone help fix it? 

I've not got all my channels and it's saying the smart card is invalid REF 3014. 

I've rang support and been sat on hold for 10 mins, then got forwarded and then back on hold for another 20 mins and finally given in waiting. 
I called off the mobile because the box is in another room hence why I gave in. 

Hopefully someone can help. 

Many thanks

Chris


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Message 6 of 17
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Re: Smart Card is Invalid REF 3014

Hey chrisd90

 

Welcome to the forums! Sorry about these issues, if you're able to reboot your set top box after reading this you might find a difference with the service. 

 

If not, let me know and I'll look to escalate this for you.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Message 9 of 17
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Re: Smart Card is Invalid REF 3014

Hi chrisd09,

 

So glad to hear that everything is working for you again Smiley Happy

 

We are here 7 days a week so if for any reason you experience these sorts of problems again then you know where we are Smiley Happy

 

Take Care,

Kath_F
Forum Team

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gary_dexter
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Message 2 of 17
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Re: Smart Card is Invalid REF 3014

They just need to reactivate it

Call again in the AM or wait for a forum mod to respond to this in a couple days
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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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SilentAssasin
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Message 3 of 17
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Re: Smart Card is Invalid REF 3014

Another example of the poorservice received when calling 150.

 

We should not rely on forum members resolving service issues for Virgin Media. 

 

Its also not acceptable for someone to wait 30 minutes on the phone only to get no resolution.

 

when is VM going to walk up.  I bet Richard is not aware of these problems!

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Superuser
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Re: Smart Card is Invalid REF 3014

Even if Richard is, he doesn't own the company anymore, just the brand name which is on lease. We will have to see if VM's new american bosses become more customer orientated than the ones we currently have.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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SilentAssasin
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Re: Smart Card is Invalid REF 3014

He may not own the company "Virgin Media", however his name is absolutely still linked with the company, AND he still appears on the adverts.  The company is dragging his good name down.  

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Message 6 of 17
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Re: Smart Card is Invalid REF 3014

Hey chrisd90

 

Welcome to the forums! Sorry about these issues, if you're able to reboot your set top box after reading this you might find a difference with the service. 

 

If not, let me know and I'll look to escalate this for you.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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chrisd09
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Message 7 of 17
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Re: Smart Card is Invalid REF 3014

Hi Craig, 

Thanks for sorting this out. Everything seems to be working now. 
I've hardly ever used this 2nd box but intend to use it now. Either way i'll make sure it's not turned off at the plug so it receives it's updates. 

It's a shame I had to take to the forums to sort it instead of the phone but it costs me 30 mins worth of mobile phone bill and I couldn't stay on any longer. 

All sorted now so huge thanks for that. 

Chris

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Superuser
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Message 8 of 17
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Re: Smart Card is Invalid REF 3014


SilentAssasin wrote:

He may not own the company "Virgin Media", however his name is absolutely still linked with the company, AND he still appears on the adverts.  The company is dragging his good name down.  


He appears in their ads because they pay him too, just like every other celeb that appears in an advert.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Message 9 of 17
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Re: Smart Card is Invalid REF 3014

Hi chrisd09,

 

So glad to hear that everything is working for you again Smiley Happy

 

We are here 7 days a week so if for any reason you experience these sorts of problems again then you know where we are Smiley Happy

 

Take Care,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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chrisd09
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Message 10 of 17
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Re: Smart Card is Invalid REF 3014

Hi, can someone do the same as whatever they did last time please?

The box is giving me the error again about the card.

I'm guessing its because I don't use the box that much and it's switched off quite a bit.

Is there an amount of time the box needs to be left on?
I don't like leaving things plugged in and turned on if I'm not using them but if this is goingbg to keep happening I'll plug it in a socket of its own and leave it switched on.

Thanks in advance
Chris
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