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Frankmac51
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Picture keeps freezing

It started on the sports channels but now its occuring on all channels , its only momentarily but it shouldnt do this. Any help appreciated
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Re: Picture keeps freezing

Hi Frankmac51,

 

Welcome to the community and thanks for posting. I'm very sorry to hear you're getting picture problems on all your channels. I appreciate this is frustrating especially as you've only been with us a few weeks.

 

I've managed to locate your account to run some tests. All the signal levels look fine so I'm not able to detect a fault remotely. Could you please answer the following questions:-

 

Does this happen more on standard or HD channels?

Have you tried changing your Scart or HDMI cable?

 

Please let me know and I'll happily help further.

 

Thanks


Rich
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Frankmac51
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Re: Picture keeps freezing

Yes mate its the hd channels and i did change my hdmi cable but the problem persists. Also my recordings sometimes have picture interference but that also only lasts seconds.
Cheers
Frankie

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Re: Picture keeps freezing

Hi Frankmac51,

 

Thank you for getting back to us with the requested details. Smiley Happy

 

I have re-checked and all still looks fine from here with the signal and power levels.

 

In order to investigate this further I would like to arrange for an engineer to call out and fix this for you.

 

I will send you a private message with details of the next steps Smiley Happy


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