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2787sally
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Outage HA4 area

Can someone advise what is happening with services in the HA4 area. No TV, internet or phone since late night on Monday 19th Dec. 4 days now!!!
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2787sally
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Outage ha4 area

Can you please advise what is happening with services in the HA4 area?
We have had no tv, internet or phone service since Monday night.
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Superuser
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Re: Outage ha4 area

Ive merged your duplicate posts.

Have you tried the service status checker?

https://my.virginmedia.com/faults/service-status


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2787sally
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Re: Outage ha4 area

Yes keep checking on there but it just says known fault & the resolution date & time is constantly put back. No mention of what the problem actually is nor it would seem a realistic estimate for a resolution.
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Superuser
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Re: Outage ha4 area

Smiley Sad Thats the issue with the real time updates. They are only as good as the information fed back from the service teams. So assuming they are on site and working on it, the fix estimate WILL move if the issue is more complicated than originally thought.

Not much you can do except sign up for updates

 

 


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Forum Team
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Re: Outage ha4 area

HI 2787sally

 

Welcome to the Community, I'm very sorry to hear about the problems you've been experiencing with your service lately.

 

I've taken a look at this from our end and we're not seeing the outage is active at the moment, I hope that means that your service is working as it should?

 

If not, get  in touch and ill do what I can to take a look.

Craig


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