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kellyreeves87
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No TV channels available

Been away on holiday and came home to find that my V box in my bedroom only has the standard tv channels on it ie BBC,ITV etc. When you click on any other channel is says I'm not currently subscribed or there maybe a fault. My TiVo downstairs is working absolutely fine so it doesn't look like it's an issue with my account. I've tried to switch it off to reset it numerous times butit hasn't helped. When I've checked the status through faults it's says of should be done in 10 mins, restart the equipment but again this hasn't rectified anything.

What can I do?? I'm paying for a service I'm not receiving!!

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Superuser
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Message 2 of 6
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Re: No TV channels available

Did you leave the box powered & in standby while you were away, or did you turn the power off?

Usually people with this issue have done the latter.

Virgin boxes are designed to be powered 24/7. If you turn the box off for more than a week you risk the viewing card becoming de-activated, as it is no longer able to receive updates from Virgins servers. If this is the case, a simple call to customer services should sort this, or you can wait a few days & the Forum Team here will respond.

 

 

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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kellyreeves87
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Message 3 of 6
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Re: No TV channels available

Thanks for the reply.
It was plugged in powered and in standby the whole time.
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Forum Team
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Re: No TV channels available

Hi kellyreeves87,

 

Thanks for posting!

 

Are you still getting the same issue? I've connected you your equipment and I can see a few errors there.

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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kellyreeves87
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Re: No TV channels available

Hi Josh.

Yes still got the same issue.

My husband has just told me that he did turn off the equipment whilst we've been away.

Can you sort it??

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Forum Team
Forum Team
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Re: No TV channels available

Hi kellyreeves87,

 

I've just had a peek at your account and can see you've spoken to our team. That's great!

Let me know how the appointment goes and give me a shout if you need anything.

 

All the best  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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