Menu
Reply
  • 1
  • 0
  • 0
ladyplumb
Joining in
67 Views
Message 1 of 2
Flag for a moderator

New V HD Box won't load home pages or TV Guide

Hi,

I had Virgin TV installed on Friday and since yesterday (Sunday) the V HD Box in the bedroom won't load the home screen or TV guide and there are lots of channels that cat be seen, it just keeps saying "Please wait loading page" and doesn't do anything. I have tried re booting but still the same issue. 

Anyone know how this can be resolved please?  

Thank you

 

0 Kudos
Reply
  • 13.7K
  • 561
  • 959
Forum Team
Forum Team
51 Views
Message 2 of 2
Flag for a moderator

Re: New V HD Box won't load home pages or TV Guide

Hi ladyplumb

 

Welcome to the virgin Community, I'm so sorry to learn about the problems with your TV service lately.

 

I've been able to locate your account to run some tests on the line and we're detecting some slight errors. There are also no outages in your local area at the moment so I'd like to arrange for someone to come and take a closer look, if you're still experiencing the problem.

 

I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.

 

Apologies again for the inconvenience this is causing, we'll talk soon.

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply