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SloaneRanger
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Message 1 of 7
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Magic City Box Sets

Hi. I have the XL package. Seasons 1 and 2 of Magic City are being advertised as available in On Demand Box Sets w.e.f. 1st September. It is now 3rd September and they are not there. I have also tried searching in the On Demand A - Z section and the What's New Sections with no success.

Also, when I try using the Search function I get an error message saying On Demand is temporarily unavailable. Please try again later. (On Demand is NOT unavailable. I have used it!) The error code is 1068.

I had an engineer out recently to fix a different issue and I'm wondering if this is a related problem?

Can anyone out there help me please? 

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alisonann
On our wavelength
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Message 2 of 7
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Re: Magic City Box Sets

Exactly the same thing is happening to me! I might phone them tomorrow.

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Superuser
Superuser
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Message 3 of 7
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Re: Magic City Box Sets

They're there for me.

Home > On Demand > Boxsets

and the first graphic leads you to both series.

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alisonann
On our wavelength
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Message 4 of 7
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Re: Magic City Box Sets

Thank you Ernie but it is still not showing up on my T.V.! 

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Superuser
Superuser
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Message 5 of 7
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Re: Magic City Box Sets

...might be worth checking Service Status to see if it's an area issue for your location (but not mine).

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Superuser
Superuser
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Message 6 of 7
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Re: Magic City Box Sets

If this is happening on a V / V HD or V+ HD box, then see this post from James http://community.virginmedia.com/t5/Virgin-TV/On-demand-for-xl/m-p/3197854#M137043
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I work for Virgin Media - but all opinions posted here are my own
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alisonann
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Message 7 of 7
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Re: Magic City Box Sets

Thank you. I think that must be the reason why I can't access it.

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