turned my second box on after a few months and the smart card is showing as inactive. Can I get it reset, please?
Welcome back to the community, it's nice to hear from you again. Sorry to hear your smart card is showing as invalid. This happens if the box is offline for a long time as you mentioned yours was.
I've managed to locate your account to check this. I've sent the relevant signals down the line. Please restart the box and check again. Has the
Please let me know if there are any further issues and I'll happily help.