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Error message 1033

Hi I have two set top boxes and can't get catch up TV on either of them.

they both display a blinking light. When I try catch up TV I get service unavailable right now and code 1033.

Do I need an engineer to come out ?

Thanks Liz

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Re: Error message 1033

Hi Lizedwards107


Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.


I've been able to locate your account and run some tests from our end for you, we're seeing some problems and I'd like to arrange for an engineer to come and take a closer look, if you're available.


I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.


Apologies again for the inconvenience, we're looking forward to getting this resolved.


Talk soon


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