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geoff65
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Error code W02, missing many channels; woeful service!

Error code W02 across multiple channels. Helpline is useless and an engineers visit booked by Virgin, but the earliest they can visit is 10 days away.

Really not sure why they can't fix this any sooner, any thoughts out there other than return to SKY whose service standards were way higher.

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Forum Team (Retired) BenD_H
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Re: Error code W02, missing many channels; woeful service!

Hi Geoff65,

 

Welcome to the Forum and thank you for sharing your post. 

 

I'm sorry to learn about the channels not being there, I've been looking into this and I can see you've had some help recently. Can you tell me if this is something ongoing?

 

Many thanks. 

 

Ben


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geoff65
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Re: Error code W02, missing many channels; woeful service!

Engineer called and fixed a fault at the exchange box.
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Re: Error code W02, missing many channels; woeful service!

Excellent news!

 

We really appreciate you taking the time to let us know about this Geoff.

 

If there's anything we're able to help with in the future, you know where to find us!

 

Have a great weekend

Craig


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