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mabbs36
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Error 316

316 comes up on demand have called four times but no on demand services since November!! Been told will phone back, been told problem fixed, been told it will work again in six hours, bla bla bla

Anyone know what to do? It is honestly the worst customer service I have ever received want to switch to sky but can't get in area until June.

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Forum Team
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Re: Error 316

Hi mabbs36

 

Welcome to the Community, I'm so sorry for the problems you're experiencing with your On Demand service at the moment. 

 

I've located your account and can see our team are currently investigating the issues you're experiencing and a member of the team will be in touch to discuss this in more detail. 

 

Apologies again for the inconvenience caused, we're looking forward to putting this right.

 

Take care

Craig


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