Since starting with virgin in August 2014 BT Sport HD1 has progressively got worse and worse to watch live premiership rugby on. The picture breaks up and freezes, initially it only happened occasionally but recently it happened more and more to the extent that yesterday's Leicester v Quins game was unwatchable.
I am reluctant to have my box swapped as I had it swapped a few months ago for iPlayer issues and it made no difference to the BT sport HD1 picture..
Firstly I would like to welcome you to the forums, and thank you for your post. I am sorry to hear that your enjoyment of BT Sport HD isn't as it should be, and would like to ask some further questions on this matter.
Does the same thing happen on the SD version?
Does this only happen with the Rugby, or are other shows on BT Sports 1 HD affected?
Does this happen on any other HD channel?
I have run some tests on your set top box and can not see any detectable issues that would cause this fault. Please let me know as i would love to get to the bottom of things for you.
I am sorry to hear that you are now leaving Virgin Media. I have watched quite a bit of BT Sports over the last couple of days, and have not experienced the issue that you have described on the HD channel. This may be a local or individual fault that you are experiencing at the moment.
I am more than willing to continue investigating your issue for you, should you wish, though I totally understand if you would rather just let it be for now.
Should anyone else be experiencing this issue with BT Sports 1 HD, and would like me (or the team) to investigate further, please reply to this post and we will get on the case.