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Burbo
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Awful customer service

Hi, has anyone been missold and lied too about their package and made a complaint, which is the best way to do this.

Many thanks
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Superuser
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Re: Awful customer service

Follow documented complaint process

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2905&CURRENT_C...

and if you can't agree a solution with Virgin Media then use ADR, which for Virgin Media is CISAS:

https://www.cedr.com/cisas/

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Forum Team
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Re: Awful customer service

Hi Burbo, 

 

That’s great advice Ernie_C gave you, you can also write into us to the following address: 

 

Complaints

Virgin Media

PO Box 333

Matrix Court

Swansea

SA7 9ZJ

 

Take care, 

 

Kelly 

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