Welcome to the Community!
Really sorry to hear you're having trouble with your V6.
I've tried running diagnostics on your box but it's showing as 'offline' on this end. We'll need to send a technician to check this out for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out