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Thanks for your post and apologies to hear you're unhappy with the pricing for the V6 box.
Can I ask, were you called about the V6 box or did you call us?
Depending on the package you are on, you'll either pay £49.95 for the box + £14.99 activation fee or £99.95 for the box + £14.99 activation fee.
It certainly adds up if you've been quoted for a manned installation too as this usually costs £40.
If you've been called by the Telesales team and offered the V6 as a Quickstart but choose to have a Manned Installation then this would be payable therefore taking the total up to either £104.94 or £154.94.
Come back and let me know.
Kath_F Forum Team
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Hi Kath, I called them, I was not offered an install myself option, which would not be a problem to do. The guy said I have discounts applied to the package I am on at present and he was trying to upgrade my package from 150mb to 200mb on my internet speed and also giving BT sports. I do not need faster internet and am not a sports fan.. I explained I wanted more storage space for shows and I found the switching of the box seems to be lagged compared to the sky box I had. Unfortunately he was not interested. He stated I still had 9 month of the contract to run due to the discounts that where applied to my account. I will never get rid of my virgin broad band but when the time comes sky Q seems a very viable option.
Hi kath, No £104 was not the new monthly amount, that was for virgin to supply the new V6 box Regarding my TV package I believe it's XL I also have 150mb broadband and also telephone with anytime calls.
Thanks kath for spending time clarifying things for me, I thinks it's a bit expensive. I think I will just wait the 9 month and then get rid of the TV package.. virgin will then most probably offer me one of these boxs free of charge. At that point I will remind the retention team about my request back in January.. and tell them to stuff it.. once again thanks for your help.