I have been waiting for the new V6 to decide whether to stay or move to Sky Q. Sky made me a very good offer of less than £90 pm for 1 yr for same as I get with Virgin (but slower broadband and no BT Sport), and I would get Sky Atlantic. I am paying £146pm now.
So the new box is here and they offer me a deal of £107pm for a year. There is an installation fee, but if I want two V6s (i have two boxes now) the installation fee would be £160!! They could fit me in on Feb 9th! They are calling me back after escalating, but I think I am off, after a very long time with Virgin.
You would think they would try hard to keep their more valuable customers.
Thanks...I am on VIP package, so the most expensive. They said they would discount first box installation, but needed to charge full amount for 2nd box, so £160ish. Surely you should only pay one installation fee per visit??
You are being charged wrong If your on VIP you should pay 49.95 for one v6 box plus one activation fee of 14.99 . Your second box is free with no second activation charge. I'm on VIP and just had 2x v6 done so know this is correct.
Installation date is another issue. As its a week till Christmas, the next couple of weeks are a write off. Any sensible provider has halted installations and allocated staff to fixes. So I cant see anything happening before a couple of weeks into the new year. V6 installs are a longer time-slot than a TiVo install and you've two so your looking at a booking when an engineer has an entire half day free. So at this time of year there IS going to be a delay.