I'm really sorry to hear that your phone line is not working at the moment, and I'd really like to help you out.
I've been unable to locate any account details using your forum credentials, so I've been unable to run any checks on the line.
I've sent you a private message asking for some further information which will help me further. Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. Many thanks and apologies once again.
P.S. I would also suggest checking out Our Service Status page just to check if we're already aware of an issue in your area