Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Kath_F Forum Team
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It's a general consensus on all forums not to post multiple times about the same issue. If lots of people are doing this, anyone trying to help (be that other users of the forum or VM staff) end up spending unnecessary time sifting through duplicate posts which leads to a delay in other people's questions being answered.