Via 150 or 0345 454 1111 option 1 then option 5 ( this will get your through to an agent and you can discuss this in full)
If you would like full itemisation set up on an ongoing basis that is completely free and they can take care of this request for you too. Then all future bills would be fully accessible online for you to print out on a monthly basis to support you in your endeavour to recollect when certain numbers* have been dialled.
*Please bear in mind if the call you are referring to is covered as a part of a talk plan that you have, then these numbers would not show up on an itemised bill, historically or going forwards. For example, if you have Talk Unlimited and the number you are dialling is a landline one, then this number would not show on your billing as it's zero rated for costs and does not display even on our accounts for us to view on your behalf. (Unless the call was over 60 minutes at which point each subsequent minute would charge)
Let me know if I can look into anything else for you, or if you need any further support with this. I'll be happy to help in any way I can.
Thank you for your posts regarding this issue on the Community Forum. I'm sorry that you are not able to obtain full itemisation of zero charged calls, but I'm glad to see that Customer Services were able to get the itemisation changed for you to the top level that is available.
Please have a look at other posts on the Forum regarding this same issue, as they may provide you with further information about this:
I understand that this is not the information that you expected to receive and apologies for any inconvenience this causes. Again I can only refer back to my post regarding Data Protection with Residential Billing.
You can raise your concerns further by visiting Contact Us and taking the Something Else option.
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