Hello. My phone has no dial tone and it will ring but I can't answer it (it just keeps ringing out). Have tried in different socket and run a test but that says there are no problems. I was going to try and book an engineer but now can't find the option?
Try using a different handset as said above and if it still doesn't work then I'd recommend calling virgin media on 0800 064 3839 free from any mobile or landline. Option 4 then you'll know what to press.