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Julie28
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Phone problems

Hello. My phone has no dial tone and it will ring but I can't answer it (it just keeps ringing out). Have tried in different socket and run a test but that says there are no problems. I was going to try and book an engineer but now can't find the option? 

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Re: Phone problems

Welcome to the Community Julie28!

 

Really sorry to hear about the telephone fault experienced.

 

I've had a look at your account and the line state appears to be active at present.

 

Have you tried testing a different handset at all?

 

Speak soon,

 

Nat_J

 

 

 


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zainisthebest
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Re: Phone problems

Try using a different handset as said above and if it still doesn't work then I'd recommend calling virgin media on 0800 064 3839 free from any mobile or landline. Option 4 then you'll know what to press.
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Re: Phone problems

Fab advice zainisthebest,

 

If all checks are completed and still no resolve, we can also arrange for an engineer to visit.

 

Many thanks,

 

Nat_J


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