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StuDow
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Phone not working – Check Phone Line on handset display

Hello

Woke up this morning and notice the phone saying Check Phone Line. Cannot receive or make calls. Internet and TV are fine.
I've checked the connections and they seem OK.
Tried checking phone line online and stuck at 99%.
Help please!


Thanks

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Re: Phone not working – Check Phone Line on handset display

Hi StuDow

 

Welcome to the Community, I'm so sorry for the issues with your phone service.

 

I've not been able to locate your account to take a closer look at this from our end unfortunately. So that I can do that and run some tests on the line, would you be able to respond to the private message I've sent with the requested information?

 

You can view the message by clicking the envelope on the top right of this page.

 

We'll talk soon

Craig

 

 


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Re: Phone not working – Check Phone Line on handset display

Hi StuDow

 

Thanks for this information, I've been able to take a look at your account and can see there's an outage in your local area at the moment (reference F004984294). 

 

We're working hard to get this issue resolved and I'd expect it to be sorted by the end of the day at thje latest, if you're still experiencing the issues tomorrow then get in touch and we'll take another look for you right away.

 

Apologies again for the inconvenience you're experiencing.

 

Take care

Craig


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Re: Phone not working – Check Phone Line on handset display

Thanks Craig

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Re: Phone not working – Check Phone Line on handset display

No problem StuDow

 

Sorry again for the inconvenience it's causing, we're really looking forward to getting this resolved.

 

I'd love to hear how it goes either way.

 

Take care

Craig


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