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dawnhalstead
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Phone line

Hi activated my new account yesterday. Got TV Phone and Broadband.
Everything working apart from the phone. The number we have been given rings when dialled but no sound here at home. We are still connected to BT!
Any help as to what's happening?
Thanks
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Re: Phone line

Hello dawnhalstead,

 

Sorry to hear you're experiencing issues with your telephone line and I would like to welcome you to the community.

 

I have been able to locate your account and I can see that your line is active and the line check is coming back with no fault so can I just confirm with you if your phone is plugged into a Virgin Media socket and also do you currently have a dial tone, are you able to dial out?

 

Looking forward to hearing from you

 

Rose
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dawnhalstead
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Re: Phone line

Hi my phone is plugged into a BT box, didn't get given a virgin socket ??!??
It's still connected to my BT number
What should I do ?
Thanks Dawn
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dawnhalstead
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Re: Phone line

Sorry I did have a Virginia box the phone is plugged in and is now working .... I'm such a numpty!
Please can you cancel the engineer that is due to come out on Wednesday bet 8-12? It takes forever to get through to someone and I've already spent all morning doing this
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Re: Phone line

Hello dawnhalstead,

 

I'm glad to hear your telephone line is now working, yes no problem I've cancelled the technician appointment for you Smiley Happy

 

If you have any further queries please let me know.

 

Take care

Rose
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dawnhalstead
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Re: Phone line

Hi yes
I've cancelled the to part of my contract so now just have the phone and broadband .
As I was talking to the man this morning our call was cut off.
Please can you confirm that my direct debit will reflect this?
Thank you
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dawnhalstead
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Re: Phone line

Sorry that should have said cancelled the TV
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Re: Phone line

Hello dawnhalstead,

 

Yes I can confirm that the TV cancellation has gone through for you so you only subscribe to telephone and broadband from now on Smiley Happy

 

Take care

 

 

Rose
Forum Team


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