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mjleost
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Phone line issues with Hub 3.0

Hi guys

When I log into my hub settings I'm getting the message 

Your modem status
 Wireless(On (2.4 and 5GHz), WPS Enabled)
 Internet(Online/Operational)
 Telephony(Error (TEL1))
 Telephony(Error (TEL2))

 

Does anyone know what the problem is?

The Telephone line isn't working, I get no tone etc.

I've ran a test using Virgin Media's own on-line service checker and it reports no fault.

 

Thanks

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Superuser
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Re: Phone line issues with Hub 3.0

The telephone status on the Hub 3.0 has nothing to do with your physical phone line.

The telephone parts of the Hub 3.0 are for future use only.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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mjleost
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Re: Phone line issues with Hub 3.0

The reason I asked this question is because I'm still not getting anything through the virgin phone line socket on the wall. My phone says no line and there's no dial tone. When I call my number using my mobile it just rings and rings.
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Moderator
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Re: Phone line issues with Hub 3.0

Hi Mjleost,

 

Sorry to hear you're having trouble with your phone line. Ben is correct here, the phone test on Hub 3 is not an active feature just yet and isn't linked to your actualy phone line. 

I'll move this thread to the landline boards and one of our phone team will be along to check everything for you and get this sorted.


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