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Message 1 of 5 (107 Views)

Number of phone rings

Using 150, I have tried at least 4 times during the last 6 weeks to get the number of rings increased to 10, before the answering service kicks in. On one occasion even a supervisor assured me it would be done, but there has been no change!

Can anyone help?

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Message 4 of 5 (97 Views)
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confirmed by AMA7
a week ago

Re: Number of phone rings

Hi AMA7,

Thanks for the update.  I have carried out some checks and this should now be resolved.

Can you please re-test and let me know if this has gone through ok for you?

I look forward to hearing from you.

Collette.


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Message 2 of 5 (82 Views)

Re: Number of phone rings

Hi AMA7,

Thanks for coming by and welcome to the community. Smiley Happy

I am sorry to hear that the Voicemail rings extension hasn't gone through yet.  Is this still the case today?  If so, let me know and I'll be happy to have a look for you.

Keep me posted.

Collette.


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Message 3 of 5 (77 Views)

Re: Number of phone rings

Hi Collette

Many thanks for responding to my post. I'm afraid that there has been no change. The phone rings 5 or 6 times then goes straight to the Virgin answering service.

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Message 4 of 5 (98 Views)
Helpful Answer
confirmed by AMA7
a week ago

Re: Number of phone rings

Hi AMA7,

Thanks for the update.  I have carried out some checks and this should now be resolved.

Can you please re-test and let me know if this has gone through ok for you?

I look forward to hearing from you.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 5 of 5 (43 Views)

Re: Number of phone rings

Hi Collette

I am very pleased to report the phone is now ringing up to 10 times before the answering service kicks in.  I don't know what you did, but thank you very much for resolving this issue. It's just a pity that Customer Services seemed unable to do what you have done.

Thanks again.

Kind Regards, Andrew

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