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Jangle
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No phone

Have been without landline on 01625 exchange since sometime on Thursday 10th, confirmed as an area fault when checked online (broadband fine). Still not working despite website saying no known fault now. Also no email received to confirm fault fixed, so assume it actually hasn't been. How much longer?
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Re: No phone

Hi Jangle,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your landline.

 

I've located your account and I can see the technicians are still working on a network fault - Ref.(F004871701). The review time for this is 12:00 this afternoon.

 

I'll check back on the fault for you then to update you on any change.

 

Speak soon Smiley Very Happy

 

Josh


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Jangle
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Re: No phone

Thanks for that, but we've been without a landline now for over 2 days and fault checker said last night that no issues (it had previously acknowledged that there was one!) I assume we'll get some compensation and would like to say that it couldn't have happened at a more inconvenient time, with a close family member who doesn't live locally, currently suffering a health crisis!
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Re: No phone

Hi Jangle,

 

Thanks for getting back to me!

 

Sorry again for the trouble, I've sent you a private message (purple envelope at the top right of your screen) so we can discuss this further.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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