Hi, I have no dial tone, no incoming calls, I have run your diagnostic and it stops at 99%. I have tried a new phone and cables
Welcome to the Community!
Really sorry to hear you're having trouble with your landline.
Thanks for testing the handset for us. I've run diagnostics on the line and I can see a potential issue that a technician will need to investigate.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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