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ROAST3957
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No dial tone

When people phone me they get ringing tone or it goes straight to voicemail.Tried different point but still nothing.Had same problem early June.Engineer fixed it 13/6/16 but calls were not particularly good.

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Re: No dial tone

Hi ROAST3957,

Welcome to the Community Forum. I'm sorry that you are experiencing a problem with your landline.

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

Kind regards,

 


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Message 2 of 5
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Helpful Answer

Re: No dial tone

Hi ROAST3957,

Welcome to the Community Forum. I'm sorry that you are experiencing a problem with your landline.

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

Kind regards,

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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hiya1
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Re: No dial tone

Hi 

When I dial my landline number there is a voicemail message (automated) saying 'Hello the person you are calling isn't around right now please record your message'

There is no tone when I pick the phone up and no way of ringing out. 

We have checked and re-checked socket, plug etc. 

Please help

 

 

 

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Re: No dial tone

Hi ROAST3957 ,

I'm checking back with you to make sure the engineer was able to fix the problem with your landline.

Please let me know.

Many thanks,


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ROAST3957
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Re: No dial tone

Hi Terry,
Everything's fine now thanks.

Regards,
Geoff